RETURNS & EXCHANGES

Please note that we do not offer refunds for sale and reduced items for a change of mind.

 

All returns must be authorised by our customer service team. Please contact us within 14 days of purchase via email customerservice@petaandjain.com 

We will then provide you with instructions to return the item. All returns must be received back to us by 30 days after shipping date or they will not be accepted.

 

When returning Peta + Jain items, the items must be unused in their original packaging with original tags attached.

Peta + Jain reserve the right to deny a refund or exchange if they deem the returns and exchanges policy has not been followed. Items that have been worn or tampered with void our returns and exchange policy.

 

Peta + Jain do not cover the cost of returning goods or take responsibility for packages that are lost on their way back to us . Items returned to us for exchange or refund must be sent via a service that is prepaid and traceable. Original shipping charges are not refundable. Shipping charges will apply for items that are being exchanged for a different item.

 

Please return the goods to :

 

Peta and Jain

26 Cadogan St

Marrickville  NSW 2204

 

Warranty claims

Peta and Jain will refund or exchange faulty products that have been purchased online at petaandjain.com within the last 3 months.  Genuine manufacturing faults are usually detected during this period.  Please take care to ensure that you use and store your bags properly. Do not use any harsh chemicals to clean bags, wear light coloured bags with dark clothing or carry excessive weight in the bags. Please take extra care and avoid getting the bag wet.